Shipping Information

What Shipping Methods Are Available?

At iKanine, we prioritise reliable and efficient delivery services to ensure your handmade dog leads reach you promptly. For our UK customers, we primarily use Royal Mail First Class service. For larger parcels, we may opt for other couriers to provide the best service possible.

How Long Will It Take To Get My Package?

We strive to dispatch all orders within 2 working days. Once dispatched, please allow up to 5 days for delivery. For customers in the Highlands, Islands, and Northern Ireland, delivery may take slightly longer. Please note that during peak holiday periods, Royal Mail may experience delays. We appreciate your patience during these times.

Do You Accept Returns?

Yes, we do. We understand that sometimes an order might not meet your needs. If you need to return a product, please ensure it is unused and in its original packaging. While we are happy to process returns, please note that the original postage cost will be deducted from your refund. We aim to make the return process as smooth as possible to help you find the right product.

Do You Ship Internationally?

Absolutely, iKanine ships internationally. International postage costs are calculated automatically at checkout, allowing you to choose the preferred class of postage. Use the postage calculator on the checkout page to determine your shipping costs.

Payment Information

What Payment Methods Are Accepted?

We accept a variety of payment methods to make your shopping experience convenient. These include Visa, Visa Debit, Mastercard, American Express, Maestro, and PayPal. All payments are processed securely offering you peace of mind with every transaction.

Is Buying Online Safe?

Your online security is a top priority for us. Our website is HTTPS certified, ensuring a secure connection. All payment transactions are handled by Shopify, renowned for its robust security measures. This means no payment information is visible to us, adding an extra layer of protection. We do not store credit card details, nor do we share customer information with third parties.